Refund Policy
Refund Policy
This Refund Policy ("Policy") is provided by Colgra Clothing ("Colgra," "we," "us," or "our") and governs the terms and conditions under which refunds are issued for purchases made through the Colgra Clothing website and mobile application (collectively referred to as the "Service"). By making a purchase through the Service, you agree to comply with and be bound by this Policy.
1. Eligibility for Refunds
We aim to provide you with the best possible shopping experience, and your satisfaction is our priority. If you are not entirely satisfied with your purchase, you may be eligible for a refund subject to the conditions outlined in this Policy.
2. Return Period
The return period may vary depending on the type of product and the specific terms of the purchase. Please review the product listing or contact our customer support for information on the return period applicable to your purchase.
3. Eligible Products
Not all products may be eligible for a refund. Some items, such as personalized or custom-made products, may not be eligible for returns unless they are defective or damaged. Additionally, certain hygiene-sensitive items, such as intimate apparel, may not be eligible for returns for hygiene reasons.
4. Refund Process
To initiate a refund, please follow these steps:
Contact Customer Support: Contact our customer support team within the specified return period to request a return authorization.
Return Merchandise: If your return is approved, you will receive instructions on how and where to return the merchandise. Please ensure that the item is in its original condition, including all tags, packaging, and accessories.
Inspection: Once we receive the returned item, it will undergo an inspection to determine its eligibility for a refund. We may also require additional information or documentation to process your refund.
Refund Issuance: If your return is approved, we will initiate a refund to the original payment method used for the purchase. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider's policies.
5. Non-Refundable Items
The following items are generally non-refundable unless they are defective or damaged:
Personalized or custom-made products.
Products without their original tags, packaging, or accessories.
Hygiene-sensitive items, such as intimate apparel.
6. Shipping Costs
Unless the return is due to an error on our part or the product is defective or damaged, shipping costs are generally non-refundable.
7. Contact Information
If you have any questions about our Refund Policy or need assistance with a refund request, please contact our customer support team at [Contact Email].
Last Updated: [Date]
